I have a secret.
My dad was in the steel business and he taught me about W. Edwards Deming. Deming was largely ignored in the United States but found a listening ear in another nation across the ocean.
Guess where? Japan.
Growing up, when I saw the words “Made in Japan,” it meant cheap junk, because that’s what it was.
How about today? What is Japan known for? Quality.
Deming had a very large role in that rehabilitation, as did the Japanese who were willing to listen and be mentored. Deming taught them how to produce consistent quality through repeatable and improvable processes.
That’s why great franchises are worth every penny. They have made all the mistakes and created “success” systems in a box.
Once I understood the power of systems and processes, one by one, I invested in proven systems.
First, marketing. Then, credibility. Then, selling. Then, deliverables. Then, service.
I tweaked, tested and relentlessly improved until I had a “Tesla business.”
A Self-Driving Business!
The secret is systems and processes.
Proven, Predictable and Profitable Processes.
Talk about repeatable processes… one of my favorite places to stay is The Four Seasons. What a wonderful experience.
Their motto is “Systematize everything, humanize the rest.”
What’s the ONE area of your business that needs to be systematized NOW?